Refund policy

 

Return Policy – LuluBzzz Factory Clothing

At LuluBzzz Factory Clothing, we take pride in the quality of our locally manufactured products. If you are not completely satisfied with your purchase, we are here to help.

Returns Eligibility

You may request a return if:

  • The item is faulty or damaged

  • The item received is incorrect

  • The item is unworn, unused, and in original condition

  • Refunds are processed after inspection of returned items.

  • Shipping costs are non-refundable, unless the item is faulty.

  • All return requests must be submitted within 7 days of delivery.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Sale or clearance items

  • Custom-made or bulk orders

  • Items that have been worn, washed, altered, or damaged through misuse

  • Items without original packaging or tags (where applicable)

Change of Mind

Returns for change of mind are accepted provided:

  • The return is requested within 7 days of delivery

  • The item is unused and in resalable condition

  • Return courier costs are for the customer’s account

Original shipping fees are non-refundable.

Faulty or Incorrect Items

If your item is faulty, damaged, or incorrect:

  • Please notify us within 48 hours of delivery

  • Provide clear photos and your order number

  • LuluBzzz Factory Clothing will cover reasonable return shipping costs

Once the issue is confirmed, you may choose between:

  • A replacement

  • A store credit

  • A refund

Cancellations

  • Orders may only be cancelled before dispatch.

  • Once dispatched, the order is subject to our return policy.

Return Process

  1. Contact us via email or WhatsApp with your order number and reason for return

  2. Await return authorization and instructions

  3. Securely package the item to prevent damage during transit

  4. Send the item using a reliable courier

Unapproved returns will not be accepted.

Refunds

  • Refunds are processed once the returned item has been inspected

  • Approved refunds will be issued within 5–10 business days

  • Refunds will be made to the original payment method

  • Bank or payment processing times may vary

Exchanges

We do not offer direct exchanges. Returned items may be refunded or issued as store credit, after which a new order can be placed.

Late or Missing Refunds

If you have not received your refund within the stated timeframe:

  • Check with your bank or payment provider

  • Contact us if the delay exceeds 10 business days after approval

CPA Compliance

This policy complies with the South African Consumer Protection Act (CPA). Nothing in this policy limits your statutory rights as a consumer.

Contact Us

For return-related queries, please contact us:

📧 Email: [add your email]
📞 WhatsApp/Phone: [add number]
📍 Ermelo, Mpumalanga, South Africa